Shipping & Returns

RETURNS & REFUND POLICY

Please contact us as soon as possible if you need to return a book.

As long as the book is in re-saleable condition and you have your original proof of purchase from us, QUT Guild Second Hand Bookshop will provide full refunds, less shipping fees, within fourteen (14) days of purchase, in the following instances:

  • The books is delivered to you in an unusable condition
  • You cancel the order before confirmation or before shipping
  • Book is not as described on our website.

QUT Guild Second Hand Bookshop does not take any responsibility or provide refunds for:

  • Late delivery time, and any direct or indirect loss due to this
  • You change your mind – including if your university changes the book requirement

QUT Guild Second Hand Bookshop does not guarantee the inclusion or quality of items such as CDs, handbooks and user codes or any other packaged/bulk items. If you have received damaged, defective or incorrectly shipped merchandise, please notify us within 5 days.

The cost of returning any product to us is your responsibility. In the event we have made a mistake, the item is not as described, or the product is delivered in an unusable condition we will refund reasonable return freight costs.

We will make every effort to process items returned to us within 10 business days of receipt at our store. Please note any credit to your card account may not appear on your credit card statement until a future billing cycle, depending upon your card issuer's procedures.


Delivery

Our aim is to ship all books within 2-3 business days.

Your order is charged in full at the time your order is placed. Orders made on weekends and public holidays will be dispatched the next business day. Please ensure the delivery address and receiver's name for your order is accurate and complete as we are unable to change any details once the order has been placed.

Our databases are regularly updated based on current availability information. Titles can and do sometimes become temporarily unavailable, this being the case you will be contacted to make appropriate arrangements.

QUT Guild Second Hand Bookshop will endeavour to supply all orders placed via this site. All products are listed for sale in good faith.

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